Arepexpress Global Support Policy

Welcome to Arepexpress — your trusted global e-commerce and container home solutions platform.

We are dedicated to providing exceptional customer support to ensure your shopping, shipping, and service experience runs smoothly from start to finish.

? 1. Support Hours

Our global support team operates Monday to Saturday, from 9:00 AM to 7:00 PM (GMT).

For urgent issues, please reach out via email or live chat — our international team will respond as quickly as possible, regardless of your location.

? 2. Contact Channels

You can reach our global support team through any of the following:

Email: info@arepexpress.com

Website Chat: Available on www.arepexpress.com

WhatsApp: +1 (insert global contact number)

Social Media: Facebook, Instagram, TikTok, and X (Twitter) — @arepexpress

? 3. Order & Delivery Support

Track your shipments worldwide through our Order Tracking page.

If your order is delayed or lost in transit, contact support with your order number for immediate investigation.

You can modify an order only if it has not yet been processed or shipped.

?️ 4. Container Home & Product Assistance

For container homes, we offer support with installation guidance, delivery coordination, and post-delivery care.

For e-commerce items, our team assists with order verification, vendor communication, and product warranty issues.

Our support covers customers and partners across all regions — North America, Europe, Asia, Africa, and Oceania.

? 5. Technical Support

If you experience issues using the Arepexpress website or checkout system:

Clear your browser cache and refresh the page.

If the issue persists, send us screenshots or a short video for faster troubleshooting.

Our technical team aims to resolve all reported issues within 24 hours.

? 6. Refund & Replacement Support

Refunds and replacements are handled under our Refund Policy (see separate page).

We ensure all refund requests are reviewed within 3–5 business days and processed in compliance with international e-commerce standards.

? 7. Feedback & Complaints

Your feedback helps us grow!

Submit your comments, complaints, or improvement suggestions via our feedback form or email.

Each case is reviewed carefully, and we guarantee a response within 48 hours.

? 8. Support Limitations

Our support team cannot:

Issue refunds for third-party marketplace purchases without verification.

Provide direct on-site technical service for non-Arepexpress products.

Support products altered or damaged after delivery.

? 9. Our Commitment

At Arepexpress, we believe in trust, transparency, and global reliability.

Whether you’re shopping, shipping, or building your dream container home — we’re here to make it effortless.

? Need Help Right Now?

We’re just one message away.

? Visit: www.arepexpress.com/support

? Email: info@arepexpress.com